Privacy Policy

1. Who we are

GetGasCert is a commercial gas certification booking website for CP42, CP44 and related commercial gas services.

Data controller details: [insert legal business name, registered address, company number if applicable, and privacy contact route].

2. Information we collect

We may collect information you provide when you contact us by WhatsApp message, book through Calendly, make a Stripe payment, book a paid WhatsApp video diagnosis call or use the website.

• Name and business name
• WhatsApp number and booking contact details
• Service address or appointment location
• Selected service, appointment preferences and site access details
• Messages, photos, videos, fault descriptions or safety information you submit
• Payment status and transaction reference details where online payment is used
• Technical information such as IP address, browser type, device type and website usage data where analytics or security tools are used

3. How we use information

We use personal information to:

• Respond to WhatsApp messages and enquiries
• Manage Calendly bookings and appointments
• Provide gas certification, paid WhatsApp video diagnosis and related services
• Take or confirm Stripe payment
• Send service, appointment or certificate-related communications
• Keep business, safety and compliance records
• Improve the website and monitor website performance
• Prevent fraud, misuse or security incidents

4. Lawful basis

Depending on the context, we may rely on contract, legitimate interests, legal obligation or consent as the lawful basis for using personal information.

For example, booking details may be needed to perform a service contract. Certain records may be kept for legal, tax, insurance or compliance reasons. Optional analytics or marketing cookies, if used, may require consent.

5. Sharing information

We may share information with service providers where needed to operate the website and provide services. This may include Stripe, Calendly, WhatsApp/Meta, website hosting providers, analytics providers, engineers, subcontractors or professional advisers.

We do not sell personal information.

6. Payment information

Where online payment is used, card payment details may be processed by Stripe. We should not store full card details on this website. Stripe terms and privacy notices may also apply.

Payment provider: Stripe.

7. Cookies and analytics

We may use essential cookies or similar technologies to operate the website. Calendly, Stripe and WhatsApp/Meta may use their own cookies or similar technologies when you use their services. If analytics or marketing cookies are added, they will be explained in our Cookie Policy and, where required, managed through a consent mechanism.

8. Data retention

We keep personal information only for as long as reasonably necessary for the purpose collected, including service delivery, business records, accounting, insurance, compliance and dispute handling.

Retention periods should be confirmed before launch and aligned with the final business process.

9. Your rights

You may have rights to access, correct, erase, restrict or object to use of your personal information, and to complain to the relevant data protection authority.

To make a request, please use the contact page and message us.

10. Security

We use reasonable technical and organisational measures to protect personal information. No website or internet transmission can be guaranteed completely secure.

11. International transfers

Some service providers may process data outside the UK or European Economic Area. Where this applies, appropriate safeguards should be used by the relevant provider.

12. Contact

For privacy questions, please use the contact page and message us.